Suncoast Chapter: Navigating Challenging Interactions: Handling Difficult Patients, Families and Oth

When:  Nov 28, 2023 from 12:00 PM to 01:00 PM (ET)
Associated with  ACRP Suncoast Chapter

Suncoast Chapter: Navigating Challenging Interactions: Handling Difficult Patients, Families and Others 

Event Description:
Sometimes in our life or our job we have interactions with others that make us feel like we are walking a tightrope or a fine line. One wrong step and everything will fall apart.
Have you ever had a challenging interaction with someone else (patient, family, colleague) that felt like that? In this webinar, we will look at some reasons interactions with patients and families may be challenging and how to navigate these challenges in a clinical research setting.


Kimberly Smith, MS, RN, CCRP
Clinical Research Education Specialist
Tampa General Hospital

Learning Objectives:

  1. Identify reasons behind challenging interactions
  2. Describe techniques to aid interpersonal interactions (including the H.E.A.T. method) and their use
  3. Discover potential safety resources
  4. Understand the importance your own resiliency and where you might find resiliency resources

Registration Information:

This event is free. Please contact to confirm your attendance by November 27, 2023.

Contact Hour Information:

This event will offer 1 contact hour. Click here to purchase your contact hour. Please purchase and retrieve your contact hour before December 28, 2023.

  • Chapter Member: $0
  • ACRP Member: $15
  • Non-Member: $30

To receive contact hours: Purchase the contact hours and attend the program. After attending the event, log on to the ACRP website and visit, click “GO TO MY COURSE”. Select your event, confirm attendance and take the event evaluation between 1 and 30 days following the event and obtain the online certificate." After 30 days, contact hours are no longer available

Log-In Information:

Microsoft Teams meeting
Join on your computer, mobile app or room device
Click here to join the meeting
Meeting ID: 277 813 790 115
Passcode: gwX5eh
Or call in (audio only)
813-694-2079 United States, Tampa

Phone Conference ID: 820 793 248#


Dial-in Instructions: